Terms of Service

Last updated: 30 September 2026

1. About these terms

These terms are an agreement between you and 1 Up Digital LLP, which operates GrowMD (“GrowMD”, “we”, “us”). By creating an account or using GrowMD at growmd.in or app.growmd.in (the “Service”), you agree to these terms and to our Privacy Policy. If you use the Service for a clinic or hospital, you confirm that you are allowed to accept these terms on its behalf.

2. Who can use GrowMD

The Service is for registered medical practitioners, clinics, hospitals, their staff and our approved partners, aged 18 or over. You must give accurate information and keep your password safe. You are responsible for what happens in your account, including actions by people you invite.

3. What GrowMD does

GrowMD suggests a monthly content plan, writes posts and captions with artificial intelligence, creates images, checks posts against medical advertising guidelines, and publishes or schedules the posts you approve to the Facebook, Instagram and Google Business Profile accounts you connect. Features may change as we improve the Service.

4. Your content and your responsibility

• You approve before anything is published. Posts are published only after you (or someone you have authorised) approve them, or if you switch on automatic publishing.
• You are responsible for your posts. This includes making sure they are accurate and comply with the National Medical Commission's rules on professional conduct and advertising, and with any other law that applies to you.
• Our compliance check is a helper, not legal advice. It flags common problems (such as “best”, guarantees or offers) but cannot catch everything.
• AI can make mistakes. Always read captions and images before approving, especially health information.
• No patient information. Do not upload patient names, photos, records or testimonials without the patient's written consent and a lawful basis.
• You own your content. Your logo, photos, text and the posts made for you belong to you (subject to the rights of any third parties). You give us permission to store, process and publish them only to provide the Service.

5. GrowMD does not give medical advice

Content created with the Service is general health awareness for marketing. It is not medical advice, and GrowMD is not a healthcare provider.

6. Connected platforms

When you connect Facebook, Instagram or Google Business Profile, you also agree to those platforms' own terms. They decide what can be posted and may change their features, limit reach, or remove content or accounts. We are not responsible for their actions, outages or changes, although we will tell you when a post could not be published.

7. Plans, payments and cancellation

• Paid plans are billed monthly in Indian rupees, including GST, and renew automatically through our payment provider (Razorpay), for example via UPI autopay, until cancelled.
• Each plan includes a set number of posts and AI images per month, shown in the app. Unused amounts do not carry over.
• You can cancel at any time; the plan stays active until the end of the period you have paid for. We do not refund part-months unless the law requires it.
• If a payment fails, you have a 7-day grace period. After that, the account becomes read-only until payment is made.
• We may change prices with at least 30 days' notice. A new price applies from your next billing period.

8. Acceptable use

You must not use the Service to publish false or misleading claims, content that breaks the law or medical advertising rules, content that infringes someone else's rights, or spam; to try to access other clinics' data; or to interfere with or reverse-engineer the Service.

9. Our rights

The Service, its software, design and the GrowMD name and logo belong to 1 Up Digital LLP. We may suspend or close an account that breaks these terms or puts other users at risk, and we will tell you why where we can.

10. Availability

We work hard to keep the Service running, but it is provided “as is” and may sometimes be unavailable, for example during maintenance or when a connected platform is down.

11. Limitation of liability

To the extent the law allows, GrowMD is not liable for indirect or consequential losses, such as lost profits, lost patients or harm to reputation, or for content you approved. Our total liability for any claim is limited to the fees you paid us in the three months before the claim.

12. Ending your account

You can stop using the Service and ask us to delete your account at any time (see how to delete your data). Posts already published to your social media accounts stay there unless you remove them.

13. Changes to these terms

We may update these terms. We will post the new version here and, for important changes, tell you in advance by email or in the app. If you keep using the Service after the change, you accept the new terms.

14. Law and disputes

These terms are governed by the laws of India. Disputes will be handled by the courts of Punjab, India. Please contact us first; most problems can be solved quickly.

15. Contact

Email support@growmd.in or write to 1 Up Digital LLP, 111, S.A.S. Nagar Extension, Jalandhar, Punjab, India.